12 Animals Chinese Zodiac Crystal Ball with LED Lighting Sphere Stand

Refund Eligibility

We want you to be completely satisfied with your purchase. You may be eligible for a refund if:

Damaged items: Your item arrived damaged or defective
Incorrect items: You received the wrong product or size
Unsatisfactory items: The product doesn't match the description or your expectations
Quality issues: The item has manufacturing defects or quality problems

Please note: Items must be in their original condition, unworn, and with all tags attached to be eligible for a refund.

Refund Timeframe

To ensure a smooth refund process, please contact us within 30 days of receiving your order.

Refund requests made after this period may not be eligible for processing. We encourage you to inspect your items upon delivery and reach out to us as soon as possible if there are any issues.

How to Request a Refund

Requesting a refund is simple and straightforward:

Step 1: Contact our customer service team via email at madebyexhh@proton.me or phone at
Step 2: Provide your order number and reason for the refund request
Step 3: Include photos if the item is damaged or incorrect
Step 4: We'll review your request and provide return instructions if approved
Step 5: Ship the item back using the provided return label

Our team will respond to your refund request within 24-48 hours during business days.

Shipping Costs

Good news! We provide free return shipping for all eligible refund requests. We'll email you a prepaid return label once your refund is approved.

Original shipping costs are non-refundable unless the return is due to our error.

Processing Time

Once we receive your returned item, here's what you can expect:

Inspection: We'll inspect the returned item within 3 business days
Approval notification: You'll receive an email confirmation once your refund is approved
Refund processing: Your refund will be processed back to your original payment method
Bank processing: Allow 7 business days for the refund to appear in your account

Total timeframe: Most refunds are completed within 7-10 business days from when we receive your return.