Refund Policy
Your satisfaction is our priority
Refund Eligibility
We want you to be completely satisfied with your purchase. You may be eligible for a refund if:
- Damaged items: Your item arrived damaged or defective
- Incorrect items: You received the wrong product or size
- Unsatisfactory items: The product doesn't match the description or your expectations
- Quality issues: The item has manufacturing defects or quality problems
Refund Timeframe
To ensure a smooth refund process, please contact us within 30 days of receiving your order.
Refund requests made after this period may not be eligible for processing. We encourage you to inspect your items upon delivery and reach out to us as soon as possible if there are any issues.
How to Request a Refund
Requesting a refund is simple and straightforward:
- Step 1: Contact our customer service team via email at madebyexhh@proton.me or phone at
- Step 2: Provide your order number and reason for the refund request
- Step 3: Include photos if the item is damaged or incorrect
- Step 4: We'll review your request and provide return instructions if approved
- Step 5: Ship the item back using the provided return label
Our team will respond to your refund request within 24-48 hours during business days.
Shipping Costs
Good news! We provide free return shipping for all eligible refund requests. We'll email you a prepaid return label once your refund is approved.
Original shipping costs are non-refundable unless the return is due to our error.
Processing Time
Once we receive your returned item, here's what you can expect:
- Inspection: We'll inspect the returned item within 3 business days
- Approval notification: You'll receive an email confirmation once your refund is approved
- Refund processing: Your refund will be processed back to your original payment method
- Bank processing: Allow 7 business days for the refund to appear in your account
Need Help?
Our customer service team is here to help with any questions about refunds or returns.
Email: madebyexhh@proton.me
Business Hours: Monday - Friday, 9 AM - 6 PM EST
